Charles Leaver – Get Your IT Endpoint To Tell You Where It Hurts With The Ziften Agent

Written by Dr Al Hartmann and presented by Ziften CEO Charles Leaver

It would be fantastic if your IT client endpoints could inform you that they are sick instead of getting undesirable calls from unhappy IT users wouldn’t it? But the reality is that IT clients can not tell you when there is something amiss. Many IT people may disagree with the requirement for situational awareness, but you actually need this with your endpoints. The Ziften service makes this OK by:

With Ziften there is a minimalist driverless agent. This is unlike standard systems management or security agents and the Ziften package is extremely lightweight (around 1-2MB MSI package). But don’t let the small size fool you, it will offer performance management headroom and effectiveness to accomplish more on IT endpoints, which will keep the users delighted and productive. The Ziften agent can be compared to light beer, “Terrific taste, less filling.”

Likewise the Ziften agent monitors and reports on other agents that are implemented if there is excessive disturbance with foreground tasks.

With the Ziften agent you will receive other benefits that an agentless approach can not compare to. It can:

Offer real time response to dynamic events on the endpoint. If an agent is not present then regular polling is required, which means that endpoint events are reported in a cadence after they have actually taken place and not in real time.

The Ziften agent can adaptively throttle interfering processes. As an example, if a backup program is causing extreme disturbance with user efficiency, the backup program can be slowed down in favor of user productivity.

It will alert on the failures of vital services such as anti-viruses, backup, firewall software and systems management. It is true that an agentless method could likewise do this, but it wouldn’t alert in real time so it is not as efficient.

The Ziften Agent will alert on serious security incidents that are identified at the client endpoint in real time.

It will acknowledge activity and user presence. With the Ziften agent, user presence can be identified by viewing keyboard and last mouse use. It will also utilize the window proxy to determine which window is foreground and which remain in the background. With this info, the Ziften agent can identify application licenses actually being utilized across the company.

If no agent exists then it is not possible to monitor and control when the endpoint is off the network. The Ziften agent can monitor off network endpoints and report cached observations when the endpoint reconnects. This eliminates off network blind spots in monitoring coverage. Likewise, the Ziften agent has the ability to impose policy even while disconnected.

Reduction of network traffic load between client endpoints and the management server is possible with the Ziften agent. It accomplishes this by abstracting, filtering, and summing up and encoding time series observations.

So with the Ziften agent your endpoint clients can “tell you where it hurts”.

 

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